Answered By: Dan the Librarian
Last Updated: Jan 18, 2024     Views: 447

Here are several common problems that can occur from off-campus and their solutions. If these do not solve your access problem, please contact us directly for help.

  • You have a link from a non-library source (bibliography, website, emailed from a colleague, etc) that does not include the proxy-server information for access to UI's subscriptions. 
    • Try finding the article or other content through the UI Libraries. Use InfoHawk+ to find books, journals and videos in our collection. Use the Citation Linker to find specific articles. 
    • Not everything is available online. Request scanned-from-print articles and book chapters through the Document Delivery Service or contact your librarian for further assistance.
  • The link to the online resource asks for something other than your hawkid/password
    • See the proxy server information above.
  • The library resource you want repeatedly gives an error message or will not load.
    • There may have been some kind of network error causing the problem. Try clearing your web-browser's cache or Temporary Internet Files before trying again.
    • If clearing your cache does not solve the problem, please let us know about the problem. 

Access to online journals, articles, ebooks, videos and other content paid for by the University of Iowa Libraries is based on IP (internet protocol) range - any internet connection within UI's IP range gets access to the content.

All library links to content include codes to go through a proxy server, which mimics our IP range - from off-campus you will be asked for your hawkid and password and passed through to the content as if you were on campus. Learn more about linking to library material through the proxy server.

Thank you.