Q. What do I do if my interlibrary loan account says that I've been disavowed?

Answer

We recently upgraded our ILL software and asked our patrons to re-register.  Your old ILL account has been disavowed but you have a new account that is active. To prevent your browser automatically going to the old account you will need to clear your browser’s cache or try using a different browser to login.  Here is a link to the NEW ILL service: http://www.lib.uiowa.edu/services/illdd/. If you need directions for clearing your browser's cache, search Google for: clear browser cache [browser name].

  • Last Updated Feb 27, 2019
  • Views 91
  • Answered By Constance Wade

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