Q. What will be the average wait time for a physical book or digital scan in Fall 2020?
For journal and book chapter scans, we anticipate it will typically take 2-3 days to process most requests. For physical book requests, the wait time will typically be 5-7 days for books delivered via mail and 1-2 days for books picked up on campus. We will add staff and increase service levels as public health guidance allows. In the meantime, we thank you for your patience with delays or inconvenience.