Answered By: Dan Gall
Last Updated: Mar 25, 2020     Views: 68

Access to online journals, articles, ebooks, videos and other content paid for by the University of Iowa Libraries is based on IP (internet protocol) range - any internet connection within UI's IP range gets access to the content.

All library links to content include codes to go through a proxy server, which mimics our IP range - from off-campus you will be asked for your hawkid and password and passed through to the content as if you were on campus. Learn more about linking to library material through the proxy server.

Here are several common problems that can occur from off-campus and their solutions. If these do not solve your access problem, please contact us directly for help.

  • You have a link from another source (bibliography, emailed from a colleague, etc) that does not include the UI proxy information. 
    • Try finding the article or other content through the UI Libraries. Use InfoHawk+ to find books, journals and videos in our collection. Use the Citation Linker to find specific articles. 
    • Not everything is available online. Request scanned-from-print articles and book chapters through the Article Delivery Service or contact your librarian for further assistance.
  • The webpage with the contact will not load or has an error message that you do not have access to the content.
    • There may have been some kind of network error causing the problem. Try clearing your web-browser's cache or temporary internet files using the instructions at http://refreshyourcache.com. You may have an opportunity to clear all your browser history, saved passwords and other information. The only thing that needs to be cleared in this case is the cache or Temporary Internet Files stored for a time in your browser to help pages load faster when you return to them. 
    • If clearing your cache does not solve the problem, please  let us know  about the problem. 

Thank you.