Someone just asked me something but I don't know the answer. What should I do?

Answer

In situations necessitating immediate assistance, our staff members have access to various options. The "Just Ask" Desk is staffed by our helpful colleagues, providing prompt guidance and thorough research assistance. Additionally, seeking help from staff can be achieved through convenient channels such as Skype, face-to-face interactions, or email.

It is imperative for all staff members to familiarize themselves with the Service Desk Dashboard, regularly review FAQs, and stay current with the latest guidelines and policies. Take the time to explore not only official university pages but also our wider community for valuable information. In instances where direct communication with staff members is not feasible through these channels, business cards are provided to facilitate smooth connections with the appropriate personnel.

These measures are implemented to enhance communication and streamline our support system, ensuring a seamless and efficient experience within the library setting for effective engagement with faculty, staff, and the broader university community. Let's all stay informed and maximize the use of these valuable resources!

  • Last Updated Apr 21, 2024
  • Views 5
  • Answered By Constance Wade

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