How do I renew a Community Borrower card?

Answer

Please follow the visual step-by-step guide attached below titled “How to Renew a Community Borrower Account in Alma.”

In-person renewals are encouraged because they allow staff to verify continued Iowa residency and provide an opportunity for borrowers to return any items they may no longer need but continue to renew month after month.

If a user contacts us by phone or email, we typically extend the expiration date by one month and renew any checked-out items to give them time to plan a visit. Exceptions can be made for users who live out of state or face travel hardships. For example, some borrowers who make annual donations are allowed to renew their account remotely.

  • Last Updated Jun 12, 2025
  • Views 6
  • Answered By H.W.

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