Answered By: Tina Hart
Last Updated: Sep 08, 2025     Views: 330

You can request that an item be put "on hold" for you from InfoHawk+ by using the 'Request' option. Important note: Be sure to sign-in to InfoHawk+ in order to see the link to make a request! That link won't even be visible until you sign-in.

Follow the steps below to place an item on hold. 

 

1. Go to My Library and click on Check My Account

 

2. Login with your HawkID and Password or your Community Borrower credentials.

 

3. At the top of the page, choose "New Search"

 

4. Put your search into the search bar and refine your search by choosing different options in the left Refine Your Search menu 

Screenshot of the search screen in InfoHawk. At the top of the page, it has Jane Eyre in the search bar and below on the right, it has the search results and on the left, it has a menu to "refine my results" which has a red arrow pointing it to it

5. Find the item that you want to put on hold and click on the "Available at..." link to expand the item's details.

 

A screenshot of an item listing within a InfoHawk search.  The item listing contains the item's format (aka what type of resource is it), the title, the author, the publishing information, the edition information and publishing year, whether it is available, which library it is at, and the call number.  The last line has an arrow pointing to it and it is highlighted so it can be clicked to see more information

6. Under the Find in Library section, choose the reservation option you prefer. There are three different options: "request physical item", "request PDF of a single chapter", and "recommend a library purchase".  If you would like the physical item, chose "Request Physical Item", but if you just need a single chapter, the option "Request PDF of a Single Chapter" will get to you faster. (If you choose this option, you'll be routed to our InterLibrary Loan / Document Delivery system.)

 

Screenshot of the Find in Library section of InfoHawk's Item Details window.  A red arrow points to the highlighted option "request physical item". The other options "request PDF of a single chapter" and "recommend a library purchase" are listed to the right. Under these options, it lists the location of the item and the call number.  Beneath that, it says "hide details", which is also highlighted. Under "hide details", it lists how many copies the library owns, how many are available, and how many requests are currently on the item.

7. Fill out the request info then click "request". You will be asked to designate a pick up library location when you make the request. There are several pickup options so pick the best fit for you.

8. You will receive an email when your item is ready to be picked up (or when it will be delivered if you choose home or office delivery).  Your hold will be available for pick up for ten days after you receive the notification that it is ready.

 

Our staff will go and get the items and you'll get an email when they are ready to be picked up. We will keep them for ten days until you have a chance to pick them up from the library.

Sign in to InfoHawk+ to see the Request options

If you do not see a request option, even after signing in, please contact a librarian for assistance. Some items in our collection do not circulate so you will not be able to request them.

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