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Internal - Main Library Service Desk Knowledge Base & FAQ
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Just Ask: Internal - Main Library Service Desk Knowledge Base & FAQ
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What are the hours for...(library locations and service points around Main Library)?
Last Updated:
Jan 18, 2024
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Views:
180
What is the difference between a Guest ID and a Community Borrower's card?
Last Updated:
Jan 18, 2024
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Services
Technology
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Views:
71
I see librarians over there at the Just Ask Desk. What are they up to?
Last Updated:
Jan 09, 2024
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Customer Service
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46
Can I check something out to a patron if they forgot their ID?
Last Updated:
Jan 31, 2024
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Customer Service
Policies
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Views:
35
A patron needs to check out the Anatomical Models. Can you walk me through the steps?
Last Updated:
Apr 29, 2025
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Anatomical Models
Customer Service
How To
Services
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Views:
24
What are "Guides" and how should I be using them?
Last Updated:
Jan 03, 2024
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Customer Service
How To
Referrals
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Views:
19
I just saw someone come in with an animal. Um...what do I do?
Last Updated:
Jan 02, 2024
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Alarms & Emergencies
Customer Service
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Views:
14
What are the opening and closing procedures for the Main Library Service Desk?
Last Updated:
Jan 18, 2024
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Topics:
Job Duties
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Views:
13
Someone has a Johnson County ID card, but not a driver's license or passport. Can they still get a Guest ID?
Last Updated:
Jan 25, 2024
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Topics:
Customer Service
Job Duties
Technology
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Views:
12
The police just showed up in the building. Do I need to do anything?
Last Updated:
Feb 07, 2024
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Alarms & Emergencies
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Views:
11
A school group wants to visit the library. Who should I refer them to?
Last Updated:
May 02, 2025
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Topics:
Customer Service
Referrals
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Views:
0
Can people donate physical items to the Main Library by dropping them off at the Service Desk?
Last Updated:
May 01, 2025
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Topics:
Customer Service
Referrals
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Views:
1
A patron needs to check out the Anatomical Models. Can you walk me through the steps?
Last Updated:
Apr 29, 2025
|
Topics:
Anatomical Models
Customer Service
How To
Services
|
Views:
24
How can I assist with getting a Community Borrower application submitted?
Last Updated:
Mar 13, 2025
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Topics:
Customer Service
Job Duties
Services
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Views:
5
Do the laptops have the Lockdown Browser?
Last Updated:
Mar 03, 2025
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Views:
7
How do I log into Springshare tools (LibApps, LibGuides, LibCal, etc.)?
Last Updated:
Feb 20, 2025
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Views:
0
How can I easily browse LibGuides (Research Guides) from other libraries?
Last Updated:
Feb 20, 2025
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Topics:
How To
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Views:
1
It's reference sampling week. What am I supposed to do?
Last Updated:
Feb 13, 2025
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Topics:
Job Duties
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Views:
4
How do I renew a Community Borrower card?
Last Updated:
Jan 16, 2025
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Topics:
Customer Service
Job Duties
Services
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Views:
6
How do I login to When I Work and what happens if I forget to sign in or sign out for my shift?
Last Updated:
Apr 21, 2024
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Topics:
Job Duties
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Views:
2
Someone has a Johnson County ID card, but not a driver's license or passport. Can they still get a Guest ID?
Last Updated:
Jan 25, 2024
|
Topics:
Customer Service
Job Duties
Technology
|
Views:
12
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